|The emergency 9-1-1 telephone service throughout all Lake County is operated and maintained by the Office of Public Safety Support which:
- Oversees state-of-the-art computer system installation, maintenance and management of E9-1-1.
- Maintains and manages master telephone number, street, and 9-1-1 caller databases for Lake County.
- Researches, verifies and corrects all inaccurate telephone numbers and address records in conjunction with CenturyLink database staff.
- The Lake County E911 system has TDD/TTY access at all positions at all answering points.
For more information: Greg Holcomb 352-253-1818, email firstname.lastname@example.org or Jessica Willis 352-253-1818, e-mail email@example.com.
- Use the telephone number 9-1-1 only for emergencies such as crimes in progress, fires, or serious illness or injury. Use the appropriate ten-digit administrative number for all non-emergency or other administrative calls. Please consult your local directory.
- Speak clearly to the 9-1-1 call taker and answer all of the call taker’s questions as fully as possible. Unit response will be taking place at the same time as you are talking with the call taker (dispatch).
- Try NOT to talk with other people while on your 9-1-1 call and do not put the call taker on hold or hang up.
- Know the exact location, if possible, where the help is needed. Provide all of the telephone number, name, and address information to the call taker as this ensures accuracy in the E9-1-1 database as well as ensures that the requesting agency can call back if there is a need to do so.
- If there was a mistake in dialing 9-1-1, please inform the call taker of the error.
- Tell the call taker exactly what you see, hear and smell (in case of fire). Do not assume that the call taker knows why you are calling and which law enforcement, fire, or medical agency you require. Electronic and new technology (VOIP and satellite phones) call routing errors do occur.
- Answer all of the call taker’s questions as fully as possible as this will assist in providing the most effective response to your emergency as well as assist in the safety of the law enforcement, fire, or medical responder(s).
- Do not hang up the telephone until the call taker indicates the call is over. A call hang up, by standard operating procedure, will require the dispatch of a law enforcement agent regardless of whether one is needed. Additional instructions may be provided by the call taking agency to assist during the emergency while emergency personnel are responding.
- Once the call is over, do not call back “to see if help is on the way.” There are limited E9-1-1 lines and your call may prevent someone else with an emergency from reaching an emergency responding agency.
For information regarding State of Florida E9-1-1 laws please refer to Florida Statutes 365.171, 2, 3, 4, & 5 and the State of Florida 9-1-1 plan which can be reviewed or acquired over the internet from the web site www.myflorida.com.